Shipping policy

Effective Date: July 29, 2026

Thank you for shopping with SunScentz. Every order is prepared and packaged with care. Please review our shipping policy before completing your purchase.

Order Processing

Orders are generally processed within 3–5 business days after payment is successfully completed.

Business days do not include weekends or federal holidays. Processing times may be longer during:

Product launches
Sales and promotional events
Holidays
High-volume ordering periods
Severe weather or service interruptions

Processing time is separate from the carrier’s estimated transit time.

Shipping Rates

Shipping charges are calculated and displayed during checkout based on the order’s weight, package size, destination, and available shipping method.

Any applicable shipping charges must be paid when the order is placed.

Shipping Destinations

Available shipping destinations will be displayed during checkout. SunScentz cannot ship to a destination that is not accepted by our checkout system or shipping carrier.

Estimated Delivery

Delivery estimates begin after the order has been processed and accepted by the shipping carrier.

Carrier delivery dates are estimates and are not guaranteed. SunScentz cannot guarantee delivery by a particular date unless that guarantee is expressly stated in writing.

Delays may occur because of:

Weather conditions
Holiday volume
Carrier service interruptions
Incorrect or incomplete addresses
Transportation delays
Circumstances outside SunScentz’s control

Order Tracking

When available, tracking information will be emailed or texted to the contact information entered during checkout.

Tracking information may take up to 48 hours to update after the shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has scanned or begun transporting the package.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address before submitting an order.

Please review your:

Street address
Apartment or unit number
City
State
ZIP code

Contact SunScentz immediately if an address correction is needed. We will attempt to make the requested change, but changes cannot be guaranteed after an order has entered processing or been shipped.

SunScentz is not responsible for packages delayed, returned, misdelivered, or lost because the customer entered an incorrect or incomplete address.

If a package is returned to SunScentz because of an address error, refusal, or failure to retrieve it, the customer may be responsible for additional shipping charges before the order is resent.

Warm-Weather Shipping

Body butters and other temperature-sensitive products may soften or melt during warm-weather transit. This does not necessarily affect the product’s quality or effectiveness.

SunScentz may adjust shipping days for temperature-sensitive products to reduce the amount of time packages remain in carrier facilities over weekends.

If your body butter arrives softened but is not leaking or damaged:

Keep the container closed.
Place it upright in a cool, dry location.
Allow it to return to room temperature before opening.

Whipped products may lose some volume or change texture after melting and resolidifying. This natural change is not automatically considered product damage.

Damaged or Leaking Orders

Please inspect your order immediately after delivery.

Contact SunScentz within 48 hours of delivery if an item arrives:

Broken
Leaking
Contaminated
Severely damaged
Incorrect
Unusable

Include the following with your request:

Your full name
Order number
Description of the problem
Clear photographs of the product
Photographs of the shipping box and packaging
A photograph of the shipping label

Do not discard the product or packaging until SunScentz has reviewed your request.

After reviewing the information, SunScentz may offer a replacement, store credit, or refund in accordance with our Refund and Return Policy.

Missing Items

Report missing or incorrect items within 48 hours of delivery.

Provide your order number and photographs of everything received, including the shipping box and packing materials.

Complimentary samples may vary based on availability and are not eligible for replacement, refund, or cash value.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

Check all entrances and surrounding delivery areas.
Ask household members or neighbors.
Check with your apartment office, front desk, or mailroom.
Allow up to 24 hours, as some carriers mark packages delivered shortly before arrival.
Contact the shipping carrier directly.

SunScentz may assist by providing available shipment information or helping initiate a carrier inquiry. However, SunScentz is not responsible for theft, loss, or misplacement occurring after the carrier confirms delivery to the address provided by the customer.

Lost Packages

A package is not considered lost solely because tracking has temporarily stopped updating.

If tracking has not updated for an extended period, contact us so we can review the shipment and determine whether a carrier inquiry may be submitted.

Replacements and refunds for lost packages will be considered after the carrier’s investigation and in accordance with our Refund and Return Policy.

Returned Packages

Orders returned to SunScentz because of an incorrect address, refusal, failed delivery attempt, or failure to retrieve the package may be subject to:

Additional shipping charges
A restocking or handling fee when permitted
Deduction of original shipping costs from an approved refund

Opened or damaged returned packages may not qualify for a refund.

Order Changes and Cancellations

We will make reasonable efforts to accommodate the request, but orders cannot be changed or canceled after they have been packaged, fulfilled, or transferred to the carrier.

Shipping Delays

When SunScentz cannot ship an order within the promised timeframe, we will provide notice and available options as required by applicable law.

Federal rules generally require online sellers to have a reasonable basis for their stated shipping timeframe. When the promised timeframe cannot be met, the seller may be required to offer the customer the choice of accepting the delay or canceling the unshipped order for a prompt refund.