Refund policy

Effective Date: July 29, 2026

At SunScentz, every product is prepared and packaged with care. We want you to feel confident when shopping with us. Please review our refund and return policy before placing your order.

Returns

Because our body, skin, hair, and beard-care products are personal-care items, we cannot accept returns of products that have been opened, used, tested, or had their protective seal removed.

Unopened and unused products may be eligible for return when:

The return request is submitted within 14 calendar days of delivery
The product remains unopened, unused, and in its original packaging
The customer provides the original order number
The return is approved by SunScentz before it is mailed

Do not send a product back without first contacting us. Unauthorized returns may not be accepted.

Damaged, Leaking, or Incorrect Products

Please inspect your order as soon as it arrives. Contact us within 48 hours of delivery if your product:

Arrives damaged, leaking, or unusable
Is missing from your order
Is different from the product you ordered

Please include your order number and clear photographs of the product, packaging, shipping box, and mailing label.

After reviewing the request, SunScentz may provide a replacement, refund, or store credit, depending on the circumstances and product availability.

Heat-Related Issues

Some whipped and oil-based products may soften during warm-weather shipping. If your product arrives melted, leaking, or unusable, please contact us within 48 hours and include photographs so that we can review the condition of the order. In most cases, popping the product in the refrigerator for 1hr will allow the product to solidify and solve the problem.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the credit.

Original shipping charges are nonrefundable unless the order was incorrect or arrived damaged due to an error by SunScentz.

Return Shipping

Customers are responsible for return-shipping costs for approved returns involving unopened products.

SunScentz will cover reasonable return or replacement-shipping costs when we confirm that an incorrect or damaged product was sent.

We strongly recommend using a trackable shipping service. SunScentz is not responsible for return packages lost or damaged while being mailed to us.

Exchanges

We do not offer direct exchanges for scent preferences, product preferences, or products that have been opened or used.

For an eligible unopened product, please contact us to request a return and place a new order for the preferred item.

Nonreturnable Items

The following items are final sale:

Opened, used, or tested products
Products with broken or removed seals
Clearance or final-sale merchandise
Gift cards
Complimentary gifts and samples
Customized, private-label, or special-order products

Complimentary samples have no cash value and are not eligible for refunds or exchanges.

Scent Preferences and Sensitivities

Fragrance preferences and individual sensitivities vary. Products cannot be returned or refunded after they have been opened because the customer does not prefer the scent, texture, or feel of the product.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will make every effort to accommodate the request, but cancellations are not guaranteed once an order has entered processing, been packaged, or shipped.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and surrounding delivery areas.

Contact us promptly so we can review the tracking information and assist you with any available carrier-claim process. SunScentz is not responsible for theft or loss occurring after a carrier confirms delivery to the address entered at checkout.

Shipping Delays

SunScentz is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control. When required, customers will be notified of significant shipment delays and provided with available options.